- Sign up
- ·
- Sign in
- Sign up / Sign in
×
Information
Windows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformation
Need Windows 11 help?
Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
×
Information
Windows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformation
Need Windows 11 help?
Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Printers
- Error Code OW_4XX_OWSWS00001
Error Code OW_4XX_OWSWS00001
Options
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Mute
- Printer Friendly Page
turn on suggested results Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Search instead for
Did you mean:
Start a conversation
Guidelines
We have new content about cartridges, Click here to check it out!
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Sign in / Create an account
Sign in / Create an account / Learn more
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
AxiosuserSTP
3 0 0 5,250
New member
06-22-202208:32 AM - last edited on 06-30-202201:36 PM by MayS
HP Recommended
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Flag Post
Product: HP LaserJet M209dw
I live in an apartment community and they just installed a printer in our business center. When I tried to connect to it, it asked me to enter a PIN# which I did and then it asked me to create an HP account. I don't understand why this is necessary. I don't think you want hundreds of people creating an account to use 1 printer. I did create an account reluctantly. When I did, I received the error (Error Code OW_4XX_OWSWS00001). This doesn't tell me anything. The printer is HP LaserJet M209dw. The serial number is[Personal Information Removed]. Please help!
Tags (1)
- Tags:
- HP LaserJet M209dw
View All (1)
Category:
- LaserJet printer
7 people had the same question
I have the same question
8 REPLIES 8
Nirvana_95
3,699 199 144 5,088
HP Support Agent
07-01-202210:14 AM
HP Recommended
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Flag Post
Hi@AxiosuserSTP
Welcome to the HP Support Community. Thanks for bringing this to our notice.
I see that you are facing issues with your printer. Do not worry, we are here to fix it.
May I know from when are you facing this issue?
Did you make any hardware or software-related changes to it?
May I know the Operating System you are using here? Is it Windows or Mac?
Keep me posted.
Thanks.
NIRVANA_95
I am an HP Employee
Was this reply helpful?YesNo
Nirvana_95
3,699 199 144 5,063
HP Support Agent
07-02-202210:26 AM
HP Recommended
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Flag Post
Hello!
We haven’t heard from you in a while, this post is with reference to the thread you had created at your
friendly neighborhood (HP Support Community).
I would like to know if the resolution we provided worked for you? If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family.
If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post.
Have a great day ahead!
NIRVANA_95
I am an HP Employee
Was this reply helpful?YesNo
07-05-202201:32 PM
HP Recommended
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Flag Post
Hi @AxiosuserSTP
I hope you are doing good.
We reached out but never heard back. Do you still need assistance? Let me know if there is anything else you need assistance with.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Yes" on the bottom right to say “Thanks” for helping.
Have a great day!
Thanks!
NIRVANA_95
I am an HP Employee
Was this reply helpful?YesNo
AxiosuserSTP
Author
3 0 0 5,010
New member
07-07-202206:56 AM
HP Recommended
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Flag Post
I am still having the issue . The apartment complex installed a new printer for all the residents to use. When I tried to connect to it, HP said I needed to setup an account? I did and but can't connect. See attached screenshots for errors
Was this reply helpful?YesNo
Nirvana_95
3,699 199 144 4,987
HP Support Agent
07-08-202211:26 AM
HP Recommended
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Flag Post
Thanks for getting back.
I would suggest you please follow the troubleshooting steps shared here and let me know the outcome of it: https://support.hp.com/in-en/document/c05322941
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Yes" on the bottom right to say “Thanks” for helping.
NIRVANA_95
I am an HP Employee
Was this reply helpful?YesNo
AxiosuserSTP
Author
3 0 0 4,972
New member
07-08-202201:41 PM
HP Recommended
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Flag Post
It didn't work. There is no setting for Wifi direct.
Was this reply helpful?YesNo
Nirvana_95
3,699 199 144 4,953
HP Support Agent
07-09-202212:20 PM
HP Recommended
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Flag Post
Alright.
Follow these steps to fix the issue.
Perform a power reset
- Turn on the printer, if it is not already on.
- Wait until the printer is idle and silent before you continue.
- With the printer turned on, disconnect the power cord from the rear of the printer.
- Wait at least 30 seconds.
- Plug back the power cable straight to a wall outlet and printer without any surge protector.
- Turn on the printer.
Update the printer firmware
Here are the steps:- Click here
Let me know how it goes.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Yes" on the bottom right to say “Thanks” for helping. a
NIRVANA_95
I am an HP Employee
Was this reply helpful?YesNo
SofiaML
368 25 2 1,283
Level 5
11-16-202312:27 PM
HP Recommended
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Flag Post
Hi community!
The following link may also help you:
SofiaML
HP Support Community
I work on behalf of HP.
Was this reply helpful?YesNo
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community