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- Cannot finish setup (Error Code: OW_4XX_OWSWS00001)
Cannot finish setup (Error Code: OW_4XX_OWSWS00001)
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This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
R69hammer
4 0 0 53,796
Level 1
12-27-202101:33 AM
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Product: Envy 6055e printer
Operating System: Microsoft Windows 10 (64-bit)
Trying to setup new printer HP Envy 6055e It tells me I need to finish setting up the printer so I can print. I keep getting a message that it is unable to connect to the server. This is the error code it showsme
(Error Code: OW_4XX_OWSWS00001)
Can anyone help?
Thank You
Ron
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- Envy 6055e printer
- Microsoft Windows 10 (64-bit)
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2 REPLIES 2
praveenbv
7,671 528 344 53,173
HP Support Agent
12-30-202112:48 PM - last edited on 05-23-202201:09 PM by AgathaV
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Hi@R69hammer,
Thanks for engaging in the HP support community! This is a wonderful location to converse with the community, get assistance and find tips!
Try these steps to re-install the printer driver -
1.In the search box, type and open "Uninstall a Program".
2.Look for HP Printer software.
3.Right-click to uninstall.
4.In the search box, type, and open “Devices and Printers”.
5.In the Devices and Printers, look for your HP printer. If you see it listed right-click on it and choose “Delete” or “Remove Device”.
6.Open the run command with the "Windows key + R" key combo.
7.Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”).
8.Click on the "Drivers" tab.
9.Look for HP Printer driver. If you see it Click on it and click “Remove” at the bottom.
10.Select Ok.
11.Select Apply and Ok on the Print Server Properties windows.
12.Close Devices and Printers Once the software and drivers are removed.
13.Restart the computer.
14.Download and install the software and drivers fromhere. or update drivers, here:HP Customer Support - Software and Driver Downloads
15. Click on the downloaded file and follow the on-screen instructions.
Keep me posted. Happy to help!
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
SofiaML
368 25 2 23,639
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08-16-202307:36 AM
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Hello community!
The information in the link below may be useful:
SofiaML
HP Support Community
I work on behalf of HP.
This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
"); } },500) }); })(LITHIUM.jQuery); var btn = $('.backToTopButton');$(window).scroll(function() { if ($(window).scrollTop() > 300) { btn.addClass('show'); } else { btn.removeClass('show'); }});btn.on('click', function(e) { e.preventDefault(); $('html, body').animate({scrollTop:0}, '300');}); (function($) { $(document).ready(function(){ $(window).scroll(function() { var s = $(".lia-top-quilt > .lia-quilt-row.lia-quilt-row-header:first-child"); var p = s.find(".lia-quilt-row-custom-header"); var top = s.offset().top; var scroll = $(window).scrollTop(); if (scroll >= 400) { $(".ask-common-wrap").addClass("footer-fixed"); } else { $(".ask-common-wrap").removeClass("footer-fixed"); } if ( scroll >= top ) { if (!(p.parent().hasClass("custom-header-background"))) { p.wrap("
"); } var backgroundDiv = p.parent(); var placeholderDiv = backgroundDiv.parent(); parentHeight = backgroundDiv.outerHeight(); placeholderDiv.css('min-height', parentHeight+'px'); backgroundDiv.addClass("stick"); } else { if(p.parent().hasClass("custom-header-background")) { p.unwrap(); } if(p.parent().hasClass("custom-header-placeholder")) { p.unwrap(); } } }); }); })(LITHIUM.jQuery);;function getParameterByName(name) { name = name.replace(/[\[]/, "\\[").replace(/[\]]/, "\\]"); var regex = new RegExp("[\\?&]" + name + "=([^]*)"), results = regex.exec(location.search); return results == null ? "" : decodeURIComponent(results[1].replace(/\+/g, " "));}(function($) {$("#markMessageAsAcceptedSolutionSecondaryButton").click(function(e){localStorage['accepted-solution-clicked'] = true;});var hpmmd=window.hpmmd||{type: 'Cleansheet Wash', page:{events:[]}, product:{},user:{},legacy:{},promo:{},search:{}};hpmmd.page.site = 'csf';hpmmd.page.name = 'ForumTopicPage'; hpmmd.page.section = 'Archived Topics (Read Only)';hpmmd.page.subsection = 'Printers Archive (Read Only)';hpmmd.page.content_id = ''; if (LITHIUM.CommunityJsonObject.WebTracking.Activities && LITHIUM.CommunityJsonObject.WebTracking.Activities.UserMessageEvent) { hpmmd.page.page_action = LITHIUM.CommunityJsonObject.WebTracking.Activities.UserMessageEvent.replace("tracking.message.","")+" "+'forum'; hpmmd.page.content_id = ''; } if(localStorage['accepted-solution-clicked']){ localStorage.removeItem("accepted-solution-clicked"); hpmmd.page.page_action = "accepted-solution " +'forum'; hpmmd.page.content_id = ''; } if(hpmmd.page.page_action=="new forum") { if(localStorage['post-from-board']) { hpmmd.page.page_action += " board_page"; } else { hpmmd.page.page_action += " thread_page"; } } if(getParameterByName("post-from-board")=="true") { localStorage["post-from-board"] = true } else if(localStorage['post-from-board']) { localStorage.removeItem("post-from-board"); }hpmmd.user.login = 'false'; if (LITHIUM.CommunityJsonObject.WebTracking.Activities.SearchTerm) { if (!hpmmd.search) {hpmmd.search = {}} hpmmd.search.keyword = LITHIUM.CommunityJsonObject.WebTracking.Activities.SearchTerm; } window.hpmmd = hpmmd;})(LITHIUM.jQuery); ;(function($){ console.log("Medallia Global Data Layer - Checking if we have Global data layer"); if (!window.hasOwnProperty('globalDataLayer')) { console.log("Medallia Global Data Layer - No Global data layer. Creating it"); window.globalDataLayer = {} } console.log("Medallia Global Data Layer - Adding language code: " + "en"); window.globalDataLayer.LanguageCode = "en"; window.globalDataLayer.popUpSurvey = false; window.globalDataLayer.isUserAnonymous = true; window.globalDataLayer.threadboardname = "Printers-Archive-Read-Only"; var startTime = new Date(); var surveyPollingTimeout = 60000; var interval = setInterval(function () { if (Math.abs(new Date() - startTime) > surveyPollingTimeout) { clearInterval(interval); } if ($("#nebula_div_btn").length) { clearInterval(interval); $('.alert-section ul').append('
'); $('.alert-section-mobile ul').append('
'); var feeedbackButtonText = $('.kampyle_button-text').text(); $('.opt-feedback-link').text(feeedbackButtonText); $('[id^=opt-custom-feedback]').on('click', function(){ $('#nebula_div_btn').trigger('click'); }); } }, 500);})(LITHIUM.jQuery);(function($) {/* Check the environment (STG vs PRO) to set the correct URL. The code will run both on Stage and Production */var url = "https://global-navbar-backend.id.hp.com/api/v1/session/sso_check";$.ajax({ type: 'GET', url: url, contentType: 'application/json', dataType: 'json', xhrFields: { withCredentials: true }, success: function(data) { /* If the call is successfull, have two scenarios: */ /* If the user is NOT logged in and the results from the API says that a valid session exists, redirect the user to the Khoros sign in plugin, which will take care of authenticating the user on the community automatically */ if(data.sessionIsValid) { // window.location="https://h30434.www3.hp.com/plugins/common/feature/oauth2sso_v2/sso_login_redirect?referer=https%3A%2F%2Fh30434.www3.hp.com%2Ft5%2FPrinters-Archive-Read-Only%2FCannot-finish-setup-Error-Code-OW-4XX-OWSWS00001%2Ftd-p%2F8252695"; window.location= "/plugins/common/feature/oauth2sso_v2/sso_login_redirect?referer=https%3A%2F%2Fh30434.www3.hp.com%2Ft5%2FPrinters-Archive-Read-Only%2FCannot-finish-setup-Error-Code-OW-4XX-OWSWS00001%2Ftd-p%2F8252695"; } }, error: function (jqXHR,textStatus,errorThrow) { /* If the call is not successfull, don't take any action. */ console.log("Single Sign-on | Error: " + errorThrow); } });})(LITHIUM.jQuery);(function () { window._uxa = window._uxa || []; try { if (typeof dataLayer !== 'undefined') { } } catch (e){} if (typeof CS_CONF === 'undefined') { window._uxa.push(['setPath',window.location.pathname+window.location.hash.replace('#','?__')]); var mt = document.createElement("script"); mt.type = "text/javascript"; mt.async = true; mt.src = "https://t.contentsquare.net/uxa/eee8c774-ec16-4fc4-a63b-ee91d06bc089.js"; document.getElementsByTagName("head")[0].appendChild(mt); } else { window._uxa.push(['trackPageview',window.location.pathname+window.location.hash.replace('#','?__')]); }})();LITHIUM.PartialRenderProxy({"limuirsComponentRenderedEvent":"LITHIUM:limuirsComponentRendered","relayEvent":"LITHIUM:partialRenderProxyRelay","listenerEvent":"LITHIUM:partialRenderProxy"});LITHIUM.AjaxSupport({"ajaxOptionsParam":{"event":"LITHIUM:partialRenderProxyRelay","parameters":{"javascript.ignore_combine_and_minify":"true"}},"tokenId":"ajax","elementSelector":document,"action":"partialRenderProxyRelay","feedbackSelector":false,"url":"https://h30434.www3.hp.com/t5/forums/v4/forumtopicpage.liabase.basebody.partialrenderproxy:partialrenderproxyrelay?t:ac=board-id/Printing/thread-id/3381426","ajaxErrorEventName":"LITHIUM:ajaxError","token":""});LITHIUM.Auth.API_URL = "/t5/util/authcheckpage";LITHIUM.Auth.LOGIN_URL_TMPL = "/plugins/common/feature/oauth2sso_v2/sso_login_redirect?referer=https%3A%2F%2FREPLACE_TEXT";LITHIUM.Auth.KEEP_ALIVE_URL = "/t5/status/blankpage?keepalive";LITHIUM.Auth.KEEP_ALIVE_TIME = 300000;LITHIUM.Auth.CHECK_SESSION_TOKEN = 'Z0fbd6sMXv_J_-1';LITHIUM.AjaxSupport.useTickets = true;LITHIUM.Loader.runJsAttached();// -->
'); } var cardWrapper = $('.hover-card-container'); var error = false; var thisUserID = ''; var cardTimer; allHoverCardTriggers.on({ mouseenter: function() { var thisEl = $(this); cardTimer = setTimeout(function(){ var docWidth = $(document).width(); var rightSide = false; //return user id var userLink = thisEl.attr('href'); if($('.ViewProfilePage').length && $('img.lia-user-avatar-profile',thisEl).length){ var userLink = document.location.href; } else if(thisEl.attr('href')=='#'){ return false; } var thisLen = (userLink).split('/'); thisUserID = (thisLen)[thisLen.length-1]; var thisCard = $('.profileCard[data-user='+thisUserID+']',cardWrapper); var thisElLeftOffset = Math.round(thisEl.offset().left+(thisEl.width())); var thisElTopOffset = Math.round(thisEl.offset().top+(thisEl.height()/2)-94); if((thisElLeftOffset+387)>=docWidth){ //hover card is too far to the right of the screen var thisElLeftOffset = Math.round(thisEl.offset().left-387); rightSide = true; } if(thisCard.length && $('.profileCard[data-user='+thisUserID+'] .preloader',cardWrapper).length<1){ $('.profileCard',cardWrapper).hide(); rightSide?thisCard.addClass('rightArrow'):thisCard.removeClass('rightArrow'); thisCard.delay(500).css({'top':thisElTopOffset,'left':thisElLeftOffset}).stop().show(); } else { var ajaxReturn = ''; //just in case thisCard.remove(); //hover card wrapper markup var rightArrowClass = rightSide?'rightArrow':''; var profileCardHtml = '
'; $.when( //get the background $.ajax({ type: 'GET', url: userApiUrl+thisUserID, dataType: 'html', success: function(data) { $('.profileCard',cardWrapper).hide(); ajaxReturn = data; } }) ) .done(function(){ cardWrapper.append(profileCardHtml); $('.profileCard[data-user='+thisUserID+']',cardWrapper).eq(0).empty().html(ajaxReturn).on({mouseleave: function() { clearTimeout(cardTimer); if($('.profileCard[data-user='+thisUserID+']',cardWrapper).length){ $('.profileCard[data-user='+thisUserID+']',cardWrapper).delay(500).fadeOut('fast'); } } }); if($('.profileCard[data-user='+thisUserID+'] .preloader',cardWrapper).length){ $('.profileCard[data-user='+thisUserID+'] .preloader',cardWrapper).parents('div.profileCard').remove(); } }) .fail(function(){ //uh oh - bail out! $('.profileCard',cardWrapper).hide(); }); } },400); }, mouseleave: function() { clearTimeout(cardTimer); if($('.profileCard[data-user='+thisUserID+']',cardWrapper).length){ $('.profileCard[data-user='+thisUserID+']',cardWrapper).delay(500).fadeOut('fast'); } } }); } } window.common = common; $(document).ready(function() { common.profileCard(); }); })(LITHIUM.jQuery);
'); var dropdownTriggerAnchorId = actualElId+'_dd_headerLink'; var dropdownTabIndex = $('#'+actualElId).attr('tabindex'); var ariaLabel = $('#'+actualElId).attr('aria-labelledby'); var dropdownTriggerValueId = actualElId+'_dd_headerValue'; if(ariaLabel==null || ariaLabel==undefined){ ariaLabel = dropdownTriggerValueId; } else{ ariaLabel = ariaLabel + " "+ dropdownTriggerValueId; } if($('#'+actualElId).hasClass('disabled')) { dropdownContainer.addClass('disabled'); } var dropdownTrigger = $('
'); if(typeof dropdownTabIndex == "undefined" || dropdownTabIndex == "" ){ var dropdownTriggerAnchor = $('
'); } else{ var dropdownTriggerAnchor = $('
'); } var dropdownTriggerValue = $('
'); $(dropdownTriggerAnchor).append(dropdownTriggerValue); $(dropdownTrigger).append(dropdownTriggerAnchor) $(dropdownContainer).append(dropdownTrigger); var DropdownListId = actualElId+'_dd_list'; var DropdownList = $('
'); $(dropdownContainer).append(DropdownList); //insert the custom container after the select tag dropdownContainer.insertAfter($('#'+actualElId)); //populate the list items populateDropdownList(actualElId, DropdownListId); //Populate the Dropdown Header Value valueReq = $('#'+actualElId).attr('valuereq') if(valueReq!=null && valueReq!="" ){ var valObtained = getParameterByName(valueReq)?getParameterByName(valueReq):getCCLC(valueReq); if(valObtained != null && valObtained != ''){ valObtained = valObtained.toLowerCase(); /*check if language dropdown and customize for cn-zh hk-zh or tw-zh */ if($(this).attr('valuereq')=="lc") { if( getCCLC("cc") == "cn" && valObtained == "zh"){ valObtained = "zh-hans"; // for china return chinese simplified } else if((getCCLC("cc") == "tw" || getCCLC("cc") == "hk") && valObtained == "zh"){ valObtained = "zh-hant"; // for taiwan and hongkong return chinese traditional } } } populateDropdownHeader(actualElId, valObtained); } else populateDropdownHeader(actualElId, "");};populateDropdownHeader = function(elId, val) {//set the dropdown Header Value to the first elem var firstVal = $($('#'+elId).children('option')[0]).html(); $('#'+elId+'_dd_headerValue').empty().append(firstVal); $('#'+elId+'_dd_headerValue').addClass('default'); //set the hidden dropdown value if(!$('#'+elId).children('option').eq(0).prop('disabled')) { $('#'+elId).val(0) } if(val!="" ) { var elem = ""; $('#'+elId+'_dd_list li.elem a span.value').each(function(){ if($(this).html()==val){ //set the dropdown Header Value to the found elem elem = $(this).parents('a').html() $('#'+elId+'_dd_headerValue').empty().append(elem); //set the hidden dropdown value $('#'+elId).val(val); } }); }};populateDropdownList = function(elId, listId) { $('#'+elId).children('option').each(function() { var listItem = $('
'); var listItemAnchor = $(''); var spanValue = $(''); var spanImgUrl = $(''); var spanSeoLabel = $(''); var spanRedirectUrl = $(''); var spanClazzType = $(''); var listData = $(this).html(); var dataValue = $(this).attr('value'); if( $(this).attr('hidden') ) { listItem.addClass('hide'); } $(listItemAnchor).append(listData); $(spanValue).append($(this).attr("value")); listItemAnchor.append(spanValue); if($(this).attr("imageurl")){ $(spanImgUrl).append($(this).attr("imageurl")); listItemAnchor.append(spanImgUrl); } if($(this).attr("seo-label")){ $(spanSeoLabel).append($(this).attr("seo-label")); listItemAnchor.append(spanSeoLabel); } if($(this).attr("redirectUrl")){ $(spanRedirectUrl).append($(this).attr("redirectUrl")); listItemAnchor.append(spanRedirectUrl); } if($(this).attr("clazzType")){ $(spanClazzType).append($(this).attr("clazzType")); listItemAnchor.append(spanClazzType); } $(listItem).append(listItemAnchor); $('#'+listId).append(listItem); });};attachClickHandler = function(elId) { $('#'+elId+'_dd').on('click', function(e){ e.stopPropagation(); if(!$(this).hasClass("disabled")) { $(this).toggleClass("open"); if($(this).hasClass("open")) { positionDropdown($(this).attr('id')); } } }); $(window).on("resize.customDropdown", function() { $(".open .dropdown-menu").each(function(){ positionDropdown($(this).parent().attr('id')); }); }); $(document).click(function (e) { e.stopPropagation(); if ($('#'+elId+'_dd').has(e.target).length === 0 && $('#'+elId+'_dd').hasClass('open')) { $('#'+elId+'_dd').removeClass("open"); } }); $('#'+elId+'_dd_list li').on('click', function(){ //set value in the hidden select tag //populate header value selValue = $(this).children('a').children('span.value').html(); $('#'+elId).val(selValue); populateDropdownHeader(elId, selValue); $('#'+elId).trigger('change'); //set focus to the main anchor tag $('#'+elId+'_dd_headerLink').focus(); });};positionDropdown = function(elId){ var diff = 0; var padding = 15; if( $("#"+elId).children(".dropdown-menu").outerWidth() >$("#"+elId).outerWidth() ) { diff = ($("#"+elId).outerWidth() - $("#"+elId).children(".dropdown-menu").outerWidth())/2; } $("#"+elId).children(".dropdown-menu").removeAttr("style"); overflowLeft = ($(window).width() - padding) - ( $("#"+elId).offset().left + diff + $("#"+elId).children(".dropdown-menu").outerWidth() ); overflowRight = ($("#"+elId).offset().left + diff - padding); if(overflowLeft < 0 && overflowRight < 0) { $("#"+elId).children(".dropdown-menu").css("max-width", "" + ($(window).width() - $("#"+elId).offset().left - padding ) + "px" ); diff = 0; } else if(overflowLeft < 0 ) { diff = diff + overflowLeft; } else if(overflowRight < 0) { diff = diff - overflowRight; } $("#"+elId).children(".dropdown-menu").css("left", diff + "px"); }attachKeyboardListeners = function(elId){ //keydown evets for esc/bcksp/tab $('#'+elId+'_dd').on('keydown', function(e) { if(e.keyCode == 8 || e.keyCode == 9 || e.keyCode == 27 ){ //if the user hits backspace, esc, or tab it should close the dropdown if($(this).hasClass('open')){ e.preventDefault(); e.stopPropagation();//to prevent popups from closing $(this).removeClass('open'); } } if(e.keyCode == 13 && !$(this).hasClass('open') ){ $(this).addClass('open') } }); //keypress events for typeahead $('#'+elId+'_dd').on('keypress', function(e) { if(e.keyCode != 37 || e.keyCode != 38 || e.keyCode != 39 || e.keyCode != 40){ key = String.fromCharCode(e.charCode != null ? e.charCode : e.keyCode); clearTimeout(timeOutResetLetters); timeOutResetLetters = setTimeout(function(){ letterPressed = []; },500); letterPressed.push(key); if(getTyped() == letterPressed.join('')){ setTyped(letterPressed.join('')); setCounter(getCounter()+1); } else{ setCounter(1); setTyped(letterPressed.join('')); } typeahead(letterPressed.join(''), this); } }); //To handle typeahed for more than once $('#'+elId+'_dd').on('blur', function(e) { setCounter(1); setTyped(''); }); $('#'+elId+'_dd ul > li').on('mouseover', function(e) { setTypeAhead(this); });};typeahead = function(what, elem){ var els = $('#'+$(elem).attr('id')+' .elem').filter(function(index) { return $(this).children('a').html().toLowerCase().search(what) == 0; }); var index = (typeAheadCounter - 1) % els.length; if(els && els.length > 0 && els[index] && els[index].childNodes[0]){ els[index].childNodes[0].focus(); }}setTypeAhead = function(el){ var hoveredEl = $(el); var hoveredChar = hoveredEl.children('a').html().toLowerCase().split('<')[0][0]; setTyped(hoveredChar); setCounter(0); /* var i = 1; //TODO: revisit for mouse hover logic var els = hoveredEl.parent().children('.elem').filter(function(index) { return $(this).children('a').html().toLowerCase().search(hoveredChar) == 0; }); while(i < els.length){ console.log(hoveredEl+' == '+els); if(hoveredEl == els[i-1]){ setCounter(i); console.log(hoveredChar+', '+i); } i+=1; } */ }var letterPressed = [];var timeOutResetLetters = null;var typeAheadCounter = 1;var typeAheadText = '';function setCounter(val) { typeAheadCounter = val;}function getCounter() { return typeAheadCounter;}function setTyped(val) { typeAheadText = val;}function getTyped() { return typeAheadText;}getSelectedData = function(opt,elID) { var elem = $('#'+elID+'_dd_headerValue'); if(opt=='value'){ return $(elem).children('span.value').html(); } if(opt=='imgurl'){ return $(elem).children('span.imgurl').html(); } if(opt=='seoLabel'){ return $(elem).children('span.seoLabel').html(); } if(opt=='redirectUrl'){ return $(elem).children('span.redirectUrl').html(); } if(opt=='clazzType'){ return $(elem).children('span.clazzType').html(); }}attachChangeListener = function(elId){ $('#'+elId).on('change',function(){ var currentValue = $(this).val(); populateDropdownHeader(elId, currentValue); if(($('#'+elId).hasClass('disabled') || $('#'+elId).prop('disabled')) && !$('#'+elId+'_dd').hasClass('disabled')) { $('#'+elId+'_dd').addClass('disabled'); } else if ((!$('#'+elId).hasClass('disabled') && !$('#'+elId).prop('disabled')) && $('#'+elId+'_dd').hasClass('disabled')) { $('#'+elId+'_dd').removeClass('disabled'); } });}$(document).ready(function() { $("body.PostPage select, body.EditPage select, body.ReplyPage select").addClass("hpStyleDropdown"); getHpStyleDropdown(); /* Workaround for jQuery 'trigger' not launching the event handler inside the closure (LITHIUM.MessageEditorForm.BoardChooser) */ var changeTriggered = false; $('body.PostPage #lia-board, body.ForumPage #sortthreads').on('change', function() { if(!changeTriggered) { changeTriggered = true; $(this)[0].dispatchEvent(new Event("change")); setTimeout(function(){ changeTriggered = false; },100) } }); $('body.PostPage #no-product, body.ReplyPage #no-product, body.EditPage #no-product').on('change', function() { $("#s-products").trigger("change"); });});