The Home Depot Lubbock Store in Lubbock, TX 79414 (2024)

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Bought a door, worked fine

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Very POOR Customer service.

I have been a loyal customer of HD for many many years with very few issues, and I will continue to shop at other locations. BUT NO LONGER AT THE LUBBOCK Loop 289 store.I purchased 3 pallets of wood fence slats ( 700) and other items needed for this project, and when the crew finished the first of 3 pallets on the trailer, they told me that the 2nd pallet was a different wood and finish that would not look the same on the fence. I returned to the Lubbock HD and after the customer service person and the lumber employee ( Andrew) were unable to help I asked to speak to the store manager. Sandra showed up (I found out later that she wasn't the manager). I showed her a sample of both pallets and how different they were. Her response for the next 15 minutes was they have the same skew number, so they are the same. The didn't look at all the same. I returned that pallet the next day. I showed Andrew the two pallets left on the trailer next to each other. One the good wood and the other the bad one. There was 3+ inches difference in the height of the stack with exactly the same number of pieces in each pallet. No explanation, just walked away.This is a very short version of the incident. I won't shop at this HD unless what I need isn't available at any other local store.I plan on sending a letter to the actual store manager in Lubbock (Lisa Boyd) and to the corporate customer service manager. There is no excuse for a manager of any rank to treat a customer like she did. I'm sure her story will be quite different. Other store employees and people at the construction site agreed that the wood was different and that I shouldn't use it.

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Nice employees/cluttered store

I visit this store often, usually a few times a week. The employees are always nice and helpful. The store itself is an obstacle course. Several aisle impassable. Displays that carts can’t get around with moving the displays. Will call and lumber trash blocking aisle. Accordion barricades left closed when nobody is working the aisle. It makes it difficult to shop when you can’t turn a corner with your lumber cart because of the displays down the main aisle. Give us some space so we can shop.

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Incredible staff! Extremely helpful!!

David W & Adam assisted me today on my purchase!! They were extremely helpful & friendly! They went above & beyond & I’m extremely thankful for their willingness to help me complete my project!!

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Absolutely one of the greatest Home Depot’s that I have been to.

I travel a lot for work. I shop Home Depot’s all over the country. I recently relocated to this area and am building a shop. This is my 3rd visit to this store and it is a great experience every time. Everyone is always so helpful and courteous. I never have to wait for anything more than a few minutes

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I rented a trencher

The person checking me in and out was just off. The trencher had an internal oil leak and would loose power. When I picked it up it had less than 1/8 tank In it. We ran it for about 30 minutes then I took it back. They tried to blame me for the leak. They said ok we won’t blame you but make sure you bring it back on time otherwise we are going to charge you. When I brought it back it was on time but I had to stand in a 10 minute line then once they came out to check it in 30 minutes had gone by. She checked everything you could think of as much as our other employees were making fun of the situation. Not that she could hear but I knew what they were saying. We then went inside and she said you are over the time and I am going to charge you for another 4 hours. I just walked out.

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Romy⭐️⭐️⭐️⭐️⭐️

Line was long but he helped get us in and out.

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Romy

Romy is a doll. I wish all places I shopped at had people like him.

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Poor customer service almost every time you come in

My past several trips have been met with poor customer service or simply employees not knowing where things are or if they're even in stock. A trip to HD for 1 item shouldn't take 30 minuets.

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Great for all of my working needs

Great place to find what you are looking for to get the job done!!

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